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Refund Policy

Thank you for shopping at Houtique Woods. If you are not completely satisfied with your purchase, we’re here to help. Please read our refund policy carefully to understand how we handle returns and refunds.

Refund Eligibility

We offer refunds for items returned within 14 days of the delivery date. To be eligible for a refund:

• The item must be unused and in the same condition that you received it.
• It must be returned in its original packaging.
• The item must show no signs of wear, damage, or misuse.
• You must provide proof of purchase (e.g., order confirmation or receipt).

Refund Process

Return Request
To initiate a return, contact us at contact@oakwoods.com with your order number and the reason for the return.

Return Shipping
Once your request is approved, you will receive a return label and instructions on how to send your item back to our return address.

Inspection and Approval
Once we receive your item, it will be inspected. We will notify you whether your refund has been approved or rejected.

Refund Timeframe
If approved, your refund will be processed within 10 business days. The amount will be credited back to your original payment method.

Non-Refundable Items

The following items are not eligible for a refund:

• Items returned after the 14-day period.
• Products not in their original condition or missing parts due to customer error.
• Sale items (if marked as final sale).

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

• Check your bank account.
• Contact your credit card provider, as it may take some time before the refund is officially posted.

If you’ve done all of this and still have not received your refund, please contact us at: maderadecor@outlook.com

If you have any questions about your order or the refund process, our customer support team is here to help. Don’t hesitate to reach out.